In 90 minutes you will have
Understood the difference between interests and positions and so how to delve beneath what people say.
Realised how you can separate what people say from how they say it and why this can critical to winning your case.
Created a conflict map and know how to use it.
Considered a range of different tactics to help win the other person round to your point of view.
Learnt how to manage your emotions when you get into an argument with high stakes.
Practised many of these tips and techniques in a safe environment and discovered which ones suit you best (and which may require more effort).
